Division: Professional Services
Position Summary
An Implementation Consultant I is part of a project team assisting in implementing and training Campus Management Corp® software applications at customer sites. This includes learning Campus Management software, reviewing customer business practices and existing data, configuring CampusVue® software, training end users on the software and writing status reports. The Implementation Consultant must be proactive, self-starting, professional, able to travel, willing to work extra hours and strive for consistent, quality results.
Essential Functions
• Understands the features, functions, and benefits of Campus Management software. Understands the major operating aspects of a school operation.
• Participates and observes in business process analysis. Documents business practices, rules, and data flow. Documents process diagrams using Visio.
• Develops well written and well organized documentation, agendas and procedural documentation such as Quick Reference Cards.
• Conducts data entry during set up and configuration and data translation processes. Validates data following a test plan and reports results accordingly. Documents problems and notifies others as appropriate using pre-defined escalation procedures.
• Independently trains the following modules to end users: Navigation, Contact Manager, Admissions, Academic Records, Placement, Financial Aid Fundamentals, Student Account Fundamentals and Housing and Student Services.
• Supports Go Live week independently.
• Submit regular reports regarding project status, problem areas, training activities, utilization, expenses, etc. to project team or PM.
• Other duties as assigned by management and/or project lead.
Job Requirements
EDUCATION:
Bachelor’s degree in related field.
EXPERIENCE:
• 2+ years working in project teams in software installation, implementation preferred. Post-Secondary School industry experience preferred.
OR
• A degree in MIS or Business preferred -- but not limited to those degrees.
• Relational database management including queries, reporting, and administration helpful.
• Report generators used with relational databases such as Crystal and/or FoxFire helpful.
• Demonstrated experience conducting basic presentations, conducting one-on-one and/or on-the-job training, classroom training and/or online/web cast training.
SKILLS:
• Proficient in all Microsoft Office applications. Experience with project management software preferred. Previous experience with other software applications such as database and reporting programs preferred.
• Software installation and troubleshooting helpful.
• Ability to adapt easily to working with new technologies.
• Excellent written and oral communication skills. Proven effective listening skills. Demonstrated presentation skills.
• Able to quickly establish rapport, gain and maintain credibility with diverse audiences.
SUPERVISORY RESPONSIBILITIES:
Position is initially closely supervised and as experienced is gained it is moderately supervised to ensure quality of work and professional interaction while building customer relationships. Participates fully as a team member. Seeks out and accepts responsibility, takes ownership of work. Organizes and facilitates meetings as directed by Project Manager.
EQUIPMENT TO BE USED:
PC and Laptop computers, fax machines, cellular telephones, LCD projector and various training equipment.
WORKING CONDITIONS:
Must be able to work under close direction/supervision, and work with a variety of supervisory styles. Requires the following characteristics: self-motivated, dependable, detail oriented, enthusiastic, ability to handle high-stress situations and long hours, flexibility, adaptability.
Job requires 75-90% travel (40-46 weeks per year). Some travel on weekends and/or holidays may be required. Working additional hours at customer sites as requested. Participate in after-hour meetings with management.
Location
Location
Work Authorization
Job Function
Computer Software, Training & Development
How To Apply
http://www.campusmanagement.com/en-us/about/careers/Pages/CurrentOpenings.aspx
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