ADP - Client Onboarding Specialist - New Account Coordinator

The Implementation Specialist's (IS) job focus is to ensure client satisfaction and retention through timely and successful installation and conversion of ADP Major Account workforce management solutions in a manner consistent with the framework of “OneADP" solution delivery.

Implementation Specialists develop and maintain effective verbal and written communications and relationships with clients and ADP associates to contribute to a successful overall client experience. ISs utilize a combination of product knowledge, HR knowledge and project management skills to ensure a quality implementation experience for the client. ISs proactively contact clients during the implementation process to assess their satisfaction and fully utilize standardized tools and technology to support “OneADP” workforce management solution delivery.

Automatic Data Processing, Inc. is one of the largest providers of business outsourcing solutions to employers and vehicle dealerships around the world. We bring 60 years of unrivaled industry experience to the marketplace. Over 80% of the FORTUNE 500 companies and over 90% of the FORTUNE 100 companies use at least one of ADP’s services. ADP serves more than 560,000 organizations in over 60 countries, including nearly 400,000 small business clients and about approximately 26,000 vehicle dealerships.

With a history of financial growth that is unmatched in our industry, ADP is well-positioned for long-term growth and profitability. Given our global reach and scope of products and services, ADP is a place where you can grow your career while making a lasting impact in a results-orientated, dynamic and collaborative environment. ADP is committed to investing in our associates’ career development and professional growth. In fact, we have been repeatedly recognized by Training magazine’s “Training Top 125” list. To find out more about ADP, please visit our website at www.ADP.com. (NASDAQ: ADP)

For questions and consideration, please send your resume and contact information to our University Specialist at Adele_Mann@adp.com

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ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Division

University Recruiting

Location

Location

City

Ft. Lauderdale

State/Province

Florida

Country

United States

Location

City

Miramar

State/Province

Florida

Country

United States

Desired Major(s)

College of Business Administration/Accounting, College of Business Administration/Business Administration

Work Authorization

Eligible to work in the US - permanently, U.S. Permanent Resident, U.S. Citizen

Qualification

Qualifications:
• Strong service orientation
• Ability to work under pressures of time constraint essential
• Positive response to changes in work environment or tasks
• Experience implementing HR/payroll systems or benefits plans; or working in an HR or HRIS capacity preferred
• Practices and promotes open communication
• Values individual talents of team members
• Views situations from multiple perspectives
• Basic knowledge of web related technology and terminology desired; experience in the deployment of web-based applications helpful
• Knowledge of common business applications needed (MS Windows, MS Word, MS Excel, MS Access, etc
• Maintains focus and overcomes obstacles to complete work.
• Demonstrated conflict resolution skills
• Excellent communication skills (persuasion, motivation)
• Excellent analysis skills
• Strong relationship building/networking skills
• Results-orientation/exceeding client expectations
• Organizational skills
• Resourcefulness
• May involve travel to client locations
• Associate’s Degree
• Experience and education in an Accounting discipline
• Must be fully bi-lingual (English/Spanish)

ADP - Client Onboarding Specialist - New Account Coordinator

Implementation Consultant I $45,000 - $48,000

Job Title: Implementation Consultant I
Division: Professional Services

Position Summary
An Implementation Consultant I is part of a project team assisting in implementing and training Campus Management Corp® software applications at customer sites. This includes learning Campus Management software, reviewing customer business practices and existing data, configuring CampusVue® software, training end users on the software and writing status reports. The Implementation Consultant must be proactive, self-starting, professional, able to travel, willing to work extra hours and strive for consistent, quality results.

Essential Functions
• Understands the features, functions, and benefits of Campus Management software. Understands the major operating aspects of a school operation.

• Participates and observes in business process analysis. Documents business practices, rules, and data flow. Documents process diagrams using Visio.

• Develops well written and well organized documentation, agendas and procedural documentation such as Quick Reference Cards.

• Conducts data entry during set up and configuration and data translation processes. Validates data following a test plan and reports results accordingly. Documents problems and notifies others as appropriate using pre-defined escalation procedures.

• Independently trains the following modules to end users: Navigation, Contact Manager, Admissions, Academic Records, Placement, Financial Aid Fundamentals, Student Account Fundamentals and Housing and Student Services.

• Supports Go Live week independently.

• Submit regular reports regarding project status, problem areas, training activities, utilization, expenses, etc. to project team or PM.

• Other duties as assigned by management and/or project lead.


Job Requirements
EDUCATION:
Bachelor’s degree in related field.

EXPERIENCE:
• 2+ years working in project teams in software installation, implementation preferred. Post-Secondary School industry experience preferred.

OR

• A degree in MIS or Business preferred -- but not limited to those degrees.
• Relational database management including queries, reporting, and administration helpful.
• Report generators used with relational databases such as Crystal and/or FoxFire helpful.
• Demonstrated experience conducting basic presentations, conducting one-on-one and/or on-the-job training, classroom training and/or online/web cast training.


SKILLS:
• Proficient in all Microsoft Office applications. Experience with project management software preferred. Previous experience with other software applications such as database and reporting programs preferred.
• Software installation and troubleshooting helpful.
• Ability to adapt easily to working with new technologies.
• Excellent written and oral communication skills. Proven effective listening skills. Demonstrated presentation skills.
• Able to quickly establish rapport, gain and maintain credibility with diverse audiences.


SUPERVISORY RESPONSIBILITIES:
Position is initially closely supervised and as experienced is gained it is moderately supervised to ensure quality of work and professional interaction while building customer relationships. Participates fully as a team member. Seeks out and accepts responsibility, takes ownership of work. Organizes and facilitates meetings as directed by Project Manager.

EQUIPMENT TO BE USED:
PC and Laptop computers, fax machines, cellular telephones, LCD projector and various training equipment.

WORKING CONDITIONS:
Must be able to work under close direction/supervision, and work with a variety of supervisory styles. Requires the following characteristics: self-motivated, dependable, detail oriented, enthusiastic, ability to handle high-stress situations and long hours, flexibility, adaptability.

Job requires 75-90% travel (40-46 weeks per year). Some travel on weekends and/or holidays may be required. Working additional hours at customer sites as requested. Participate in after-hour meetings with management.

Location

Location

City

Boca Raton

State/Province

Florida

Country

United States

Work Authorization

Eligible to work in the US - permanently, U.S. Permanent Resident, U.S. Citizen

Job Function

Computer Software, Training & Development 

 

How To Apply

http://www.campusmanagement.com/en-us/about/careers/Pages/CurrentOpenings.aspx

Implementation Consultant I $45,000 - $48,000